Support center
We're here to help. Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I download a video clip?
For free clips, simply click the "Download Free" button on any video. For premium clips, add them to your cart, complete the purchase, and you'll be able to download them from your purchase confirmation page or the download page.
What's the difference between free and premium clips?
Free clips are available for immediate download at no cost and can be used under our standard free license. Premium clips offer higher quality, more variety, and come with extended licensing options suitable for commercial projects.
Can I use the clips for commercial projects?
Yes! Both free and premium clips can be used for commercial projects. Please review our license terms for specific details about usage rights and restrictions.
What video formats and resolutions are available?
Our clips are available in multiple resolutions including HD (720p), Full HD (1080p), and 4K (2160p). All videos are provided in MP4 format for maximum compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor Stripe.
Can I get a refund?
Due to the digital nature of our products, we generally cannot offer refunds once a download has been completed. However, if you experience technical issues or have concerns, please contact our support team and we'll do our best to help.
How can I search for specific types of clips?
Use the search bar to find clips by keyword, or browse by category. You can also filter results by duration, quality, and tags to find exactly what you need.
Still need help?
If you couldn't find the answer you're looking for, our support team is ready to assist you.
Contact support
Send us a message and we'll get back to you as soon as possible.